Why Feedback Goes Awry and What To Do About It

Have you ever offered unsolicited feedback and had it blow up in your face?

Or spent hours preparing what you wanted to say then had it land badly even though you sugarcoated it?

Or tried time and again to get your point across about how someone’s behavior negatively affected you…only to end up in yet another  “groundhog day” argument?

Altruistic Manipulation?

Before the holiday season is over, I'd like to share a video that left me with mixed feelings. I've always been a big fan of the work of Joseph Grenny and David Maxfield of Vital Smarts, the organization that has given us Crucial ConversationsCrucial ConfrontationsInfluencer and Change Anything. Their work has provided a myriad of powerful tools to improve communication and bring about behavioral change.