Altruistic Manipulation?

Before the holiday season is over, I'd like to share a video that left me with mixed feelings. I've always been a big fan of the work of Joseph Grenny and David Maxfield of Vital Smarts, the organization that has given us Crucial ConversationsCrucial ConfrontationsInfluencer and Change Anything. Their work has provided a myriad of powerful tools to improve communication and bring about behavioral change.