Making Progress on Wicked Problems

This week, we’re revisiting Naomi, a public sector leader facing a truly wicked problem. 

She’s just lost half her team as the result of a big reduction in force in her agency.  She’s working long hours, as are the remaining members of her team. She knows none of them can continue this pace but she hasn’t figured out a way forward. She’s afraid her standards of quality and timeliness are going to slip.