“I am so frustrated,” Shawna declared.
“What’s going on?” Roger asked.
“Three years ago I did some training for a company in Maryland. It was a one-time event that went very well. Eight months ago, they contacted me again and asked if I could do a similar event. I agreed and we scheduled it. The day of the training, I showed up at their site and nothing was set up. The room was a mess and no one knew anything about the training.